Refunds and Exchange Policy

Thanks for your order, for whatever reason for a return we are happy to exchange or return your item within 30 days of the date of purchase. Simply use our online portal to create an exchange or refund. We ask all our customers before returning your purchase to ensure the product is unworn and in the original packaging.

CAN I EXCHANGE ITEMS?

• Yes exchanges are accepted within 30 days of receipt. Due to the nature and hygiene of our hair products, ALL products must be unopened and in its original shipped condition for an exchange to be accepted. Please email us at sales@aldernaturals.com to exchange your item.

DO I HAVE TO PAY TO RETURN AN ITEM?

• Unfortunately, we do not have a free returns system.

HOW LONG DOES A RETURN TAKE TO PROCESS?

• Alder Naturals offers products of integrity. All items purchased from www.aldernaturals.com must be returned to www.aldernaturals.com. Similarly, Alder Naturals can only issue refunds or accept returns and exchanges for items purchased on www.aldernaturals.com. Items must be unopened and returned or exchanged within 30 days from the date of receipt of the product. Refunds are credited to the original payment card only.

• Customers who would like to return or exchange a product should email sales@aldernaturals.com or call 484-681-2516 for return instructions. A return address will be issued once products are sent back. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We may apply a 20% restocking fee on any returns based on product conditions.
• All returns and exchanges can be rejected if the inspection has shown signs of not meeting our criteria. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. For your protection, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).

• Your return will be processed promptly upon its arrival. Generally, the processing time for refunds is 7 to 10 full business days from the time your package is received. We will notify you of the status of your return by e-mail.

• We're sorry, but shipping fees are not refundable. In the case of damaged or lost items, please contact us immediately for assistance. If you have questions regarding your return, please contact us by phone or by email. By email: sales@aldernaturals.com or phone number: 484-681-2516.

Shipping Policy

Alder Naturals ("we" and "us") is the operator of (https://aldernaturals.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

 

3. Returns

3.1 Return Due To Change Of Mind

Alder Naturals will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Alder Naturals) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

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4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 14 days

 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 7 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 

4.3 Dispatch Time

Orders are usually dispatched within 2-4 business days of payment of order

Our company operates on Monday - Friday during standard business hours, except on national holidays at which time the office will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

4.5 P.O. Box Shipping

Alder Naturals will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

 

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Alder Naturals encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Alder Naturals at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

10. Customer service

For all customer service inquiries, please email us at sales@aldernaturals.com

Warning Disclaimer: Our products contain oils and butters from natural nuts, seeds and fruits. If you have any allergies, please read the product label carefully. We recommend that people with sensitive skin perform a patch test first to ensure there is no reaction. If you are uncertain about possible sensitivity, always do a patch test before use or consult your healthcare professional. If sensitivity occurs, discontinue use immediately. Products and advice by Alder Naturals sales team make no claim to cure or prevent any disease or medical problem and is not intended to substitute other therapy or medical advice. In the case of pregnancy, nursing or illness, or if taking medications, please consult with your health care professional.